Job Title: Program Management Analyst

Department: Program Management

Reports to: *Director Program Management, Technical Lead & VP Business Development

FLSA Status: Non-Exempt

SUMMARY:

Reporting to the Director Program Management, Technical Lead, the Program Management Analyst supports the execution of the customer account management to track and report customer engagement activity including but not limited to preparing data for Quarterly Business Reviews, A/R, excess inventory, forecast vs PO backlog planning and other pertinent metrics.  Reporting to VP Business Development, the Program Management Analyst supports the marketing and customer acquisition process in collaboration with others using the internet, software, social media, webinars, email, events.  In addition, the role researches customer segments, competitor offerings, and market conditions.  

* Direct report to Director Program Management, Technical Lead; dotted line report to VP Business   Development.

DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

• Enters requests for quotes from prospects into the ERP system

• Follows up on quotes with internal Program Management team

• Delivers analysis and reports on quoting and revenue operations activity

• Prepares customer quarterly business review presentations for the Program Management team

• Supports Program Managers on assigned accounts as required

• Assists Program Managers with scheduling and customer account updates (e.g. invoicing, sales order report, AR summary, scrubbing excess, stencils, etc.) 

• Manages and updates the database for all customer terms & conditions and quality clauses

• Assists production with scheduling and generates KPI metrics

• Assists Program Managers with commercial items including excess and no demand inventory and commercial cost recoveries and cost assertion claims

CHARACTERISTICS:

• Works independently in a fast-paced environment

• Self-starter with an ability to multi-task, assess, and prioritize business opportunities

• Brings a positive can-do attitude and good listening skills

• Communicates effectively in a professional and courteous behavior

• Pays attention to detail, and possesses good organizational skills

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in marketing or related field is desirable.

• 3-5 years’ experience in sales and/or marketing is desirable 

• Experience with Microsoft Office, CRM systems, and marketing automation software is desirable

• Experience using social media platforms for business outreach preferred is desirable

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 

• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.

PERSONAL PROTECTIVE EQUIPMENT (P.P.E):

Specific items of clothing and/or equipment may be required to perform certain functions and operations. Any of the following three serve as sufficient criteria in determining the need for P.P.E. compliance with:

• MPI policy.

• Safety Data Sheet (SDS) stipulations.

• OSHA regulations generally.

DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

Director Program Management, Technical Lead:

• Enters requests for quotes from prospects into the ERP system

• Follows up on quotes with internal Program Management team

• Delivers analysis and reports on quoting and revenue operations activity

• Prepares customer quarterly business review presentations for the Program Management team

• Supports Program Managers on assigned accounts as required

• Assists Program Managers with scheduling and customer account updates (e.g. invoicing, sales order report, AR summary, scrubbing excess, stencils, etc.) 

• Manages and updates the database for all customer terms & conditions and quality clauses

• Assists production with scheduling and generates KPI metrics

VP Business Development:

• Assists with content development and rollout of marketing materials, campaigns, and events

• Conducts market research and analysis on competitors, trade groups, and government agencies

• Researches potential targets for the sales funnel

• Qualifies customer leads through research, email, phone and social media contact

• Follows up on qualified leads using marketing content and tools

• Manages content in customer relationship management (CRM) system

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving simple variables in standardized (normal) situations. 

Personal Protective Equipment (P.P.E):  Specific items of clothing and/or equipment may be required to perform certain functions and operations. Any of the following three serve as sufficient criteria in determining the need for P.P.E. compliance with:

• Microboard policy.

• Safety Data Sheet (SDS) stipulations.

OSHA regulations generally. 

Summary:

The Senior Program Manager’s position requires application of in-depth knowledge of professional standards, practices and precedents pertaining to the management of a customer account or program in a contract manufacturing environment, while continuously looking for opportunities to reduce cost, improve lead-time, quality and schedule.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Responsible for the financial, operational, and commercial performance of assigned customers and programs within cost limitations, established industry and MPI standards, and mutually defined and agreed upon business objectives between MPI and its customers.

• Acts as primary customer contact on status and performance communications. Anticipates and fulfills customer needs to ensure their satisfaction and continued business.
• Acts as an internal MPI spokesperson for the customer, communicating requirements and needs to internal MPI functional departs, including Sr. Management timely and effectively to ensure customer satisfaction.
• Ensures customer satisfaction index goals are being achieved by using data from various metrics such as:  Quality, On-time Delivery, ECO management, inventory levels, etc., to measure performance.
• Leads in the coordination of organic business/revenue growth through deployment of direct selling techniques as defined by sales and marketing.
• Leads in the negotiation and administration of contracts.
• Establishes milestones and monitors adherence to program master plans and schedules.
• Develops control systems and reports that accurately measure progress, identify potential problems in sufficient time for corrective action to be taken, and ensures the meeting of company’s contract commitments. 
• Influences and monitors the performance of program functional task elements such as procurement, engineering, manufacturing, quality control, logistics, and administrative functions.
• Demonstrates effective interpersonal communication skills.  Presents a compelling case for ideas and initiatives through listening and articulating a convincing point of view.
• Manage the identification of risks which impact program delivery and drive them to resolution through appropriate delegation, personal responsibility and escalation.
• Lead the identification and drive resolution of issues, including those outside of the established programs of work.
• Have oversight to the management of the alignment between MPS and Sales Order loads to prevent disconnect resulting in material over or under drives.
• Lead quality assurance reviews, which identify operational activities, deliverables, and actions that warrant improvement; track follow-ups with appropriate functional departments (engineering, quality, operations, etc.).
• Coordination and attendance of critical operational meetings as defined by management and site policies.  Attend shortage and production meetings.
• Perform timely reconciliation of customer/program liabilities (tooling, NRE, PPV, etc.) outstanding against sales orders.
• Maintain at a minimum a 12-month rolling forecast with the customer in support of internal forecasting requirements. Gain recommendation of long lead-time buys, and properly account for all material transactions in the ERP system from Procurement and Sourcing for presentation to customer.
• Own the preparation and presentation of material for quarterly business reviews with the customer that will include key metric data, review of all material disposition, cost variances, and ascertain customer requirements to perform additional services for the customer.
• Initiate internal actions for launching a quotation with Sourcing and Engineering, while ensuring on-time delivery to customer’s request and MPI’s commitment
• Generate and update production schedule containing: customer, assembly number, assembly rev., customer expected ship quantity, price and agreed upon ship date from manufacturing to ensure customer expectations are understood and to inform production of the finalized commitment.
• Verify test equipment or other tooling is on order or in place to prevent delays in production and notify customer of needed replacement tooling.
• Handle all Engineering Change Orders (ECO) and temporary deviations with help from MPI staff for timing and costing.  Coordinate delivery and cost impact changes and communicate these to the customer and functional areas, as required.
• Manage Program Managers in performing daily tasks when required and act as a back up during approved absences.   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Fundamental understanding of Contract Manufacturing or Electronic Manufacturing Services.
• Fluent in the functionality of Enterprise Material Planning Systems; preferably BaaN.
• Experienced user of Microsoft Office Suite  (Word, Excel, PowerPoint, Project).
• Knowledgeable in the use of Configuration Management Systems.
• Fluent in interpretation of multi-level bill of materials and technical drawings.
• Knowledgeable in GAAP (Generally Accepted Accounting Principles).
• Strong written and verbal communication skills

Education and/or Experience:

• 8+ Years of Combined Experience in Business Management, Engineering, Operations and/or Procurement.
• Bachelor Degree in like areas of experience.

Certification/ License required:

CPIM or PMP certification a plus, however not required.

Department: Supply Chain

Supervisor: Director of Supply Chain

Introduction:

Microboard Processing, Inc. (Microboard), located in Seymour, CT is a privately held, completely state-of-the-art Electronic Manufacturing Services (EMS) provider that has been in business for 40 years. We are relentless with our continuous improvement philosophy as well as our equipment, software and human capabilities, employing the brightest minds and the newest equipment (FUJI NXT III SMT, Automated climate-controlled inventory towers, 5D X-Rays, in-line SPI’s and AOI’s, on-site Nitrogen Generation, etc.). We are constantly pursuing global certifications to maintain Microboard at the leading edge of technology with a keen sensitivity to our environment (ISO 9001:2008, ISO 13485, AS9100D, ISO14001, CE, UL, ITAR.)

Summary:

The Senior Buyer works closely with the Purchasing Team and vendors to ensure company deadlines are met while assisting to drive cost savings and inventory accuracy. They must work independently and prioritize job duties as well as communicate proactively. They must effectively use Infor ERP/MRP to ensure material is available to support production needs.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Work closely with Program Management Team to manage the supply chain for various customer programs.

• Purchase material and services in support of operational and production requirements.

• Monitor Open Purchase Orders and confirm POs with vendor base work to expedite material shortages and maintain PO date accuracy to ensure inventory levels are in balance and company annual inventory turn KPI targets are met.

• Pro-actively react to potential material issues to ensure production lines and customer ATP is not negatively impacted.

• Cost integrity – ensure costs do not exceed the Sourcing Team’s estimated costs eroding margins.

• Participate in cost savings projects to enhance program margins.

• Manage customers’ excess material level to quoted goals and work closely with Program Management group to communicate any issues.

• Manage MRO Purchase Orders including consigned material cabinet.

• Review and action non-conforming non-receivable materials.

• Make cost reduction recommendations and leverage best-practices.

• Negotiate  cost savings to meet annual company KPI targets.

• Negotiate and maintain Purchase/Cash Discounts when appropriate to ensure overall cost reduction for company.

• Coordinate and communicate inventory availability and all Production Schedule information between various company departments and functions such as Program Management, Materials/Purchasing, Stockroom, Manufacturing, Test, QA and Engineering.

• Take on special projects or other assigned tasks as needed/directed.

• Perform all duties and responsibilities in accordance with company policies.

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Experience with MRP/ERP system.

Education and/or Experience:

• Bachelor’s degree in Business or Engineering highly desirable.

• Four to eight years related experience and/or training; or an equivalent combination of education and experience.

• Computer (Microsoft Office) skills required.

Language Skills:

• Ability to read and speak English fluently.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
   

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving simple variables in standardized (normal) situations. 
   

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 

• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.

• The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and vibration.

• The noise level in the work environment is usually loud.

 Personal Protective Equipment (P.P.E):  Specific items of clothing and/or equipment may be required to perform certain functions and operations. Any of the following three serve as sufficient criteria in determining the need for P.P.E. compliance with:

• Microboard policy.

• Safety Data Sheet (SDS) stipulations.

• OSHA regulations generally. 

Department: Supply Chain

Supervisor: Director of Supply Chain

Introduction:

Microboard Processing, Inc. (Microboard), located in Seymour, CT is a privately held, completely state-of-the-art Electronic Manufacturing Services (EMS) provider that has been in business for 40 years. We are relentless with our continuous improvement philosophy as well as our equipment, software and human capabilities, employing the brightest minds and the newest equipment (FUJI NXT III SMT, Automated climate-controlled inventory towers, 5D X-Rays, in-line SPI’s and AOI’s, on-site Nitrogen Generation, etc.). We are constantly pursuing global certifications to maintain Microboard at the leading edge of technology with a keen sensitivity to our environment (ISO 9001:2008, ISO 13485, AS9100D, ISO14001, CE, UL, ITAR.)

Summary:

The Buyer works closely with the Purchasing Team and vendors to ensure company deadlines are met while assisting to drive cost savings and inventory accuracy. They must work independently and prioritize job duties as well as communicate proactively. They must effectively use Infor ERP/MRP to ensure material is available to support production needs.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Work closely with Program Management Team to manage the supply chain for various customer programs.

• Purchase material and services in support of operational and production requirements.

• Monitor Open Purchase Orders and confirm POs with vendor base work to expedite material shortages and maintain PO date accuracy to ensure inventory levels are in balance and company annual inventory turn KPI targets are met.

• Pro-actively react to potential material issues to ensure production lines and customer ATP is not negatively impacted.

• Cost integrity – ensure costs do not exceed the Sourcing Team’s estimated costs eroding margins.

• Participate in cost savings projects to enhance program margins.

• Manage customers’ excess material level to quoted goals and work closely with Program Management group to communicate any issues.

• Manage MRO Purchase Orders including consigned material cabinet.

• Review and action non-conforming non-receivable materials.

• Make cost reduction recommendations and leverage best-practices.

• Negotiate  cost savings to meet annual company KPI targets.

• Negotiate and maintain Purchase/Cash Discounts when appropriate to ensure overall cost reduction for company.

• Coordinate and communicate inventory availability and all Production Schedule information between various company departments and functions such as Program Management, Materials/Purchasing, Stockroom, Manufacturing, Test, QA and Engineering.

• Take on special projects or other assigned tasks as needed/directed.

• Perform all duties and responsibilities in accordance with company policies.

Qualifications:

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Experience with MRP/ERP system.

Education and/or Experience:

• Bachelor’s degree in Business or Engineering highly desirable.

• Three to Five years related experience and/or training; or an equivalent combination of education and experience.

• Computer (Microsoft Office) skills required.

Language Skills:

• Ability to read and speak English fluently.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
   

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving simple variables in standardized (normal) situations. 
   

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 

• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.

• The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and vibration.

• The noise level in the work environment is usually loud.

 Personal Protective Equipment (P.P.E):  Specific items of clothing and/or equipment may be required to perform certain functions and operations. Any of the following three serve as sufficient criteria in determining the need for P.P.E. compliance with:

• Microboard policy.

• Safety Data Sheet (SDS) stipulations.

• OSHA regulations generally. 

Summary:

The SMT Process Engineer works under the direct supervision of a more experienced engineer. Process engineers provide support to their supervisors throughout the design and development phase, make calculations and prepare plans for projects, and oversee and provide reports on progress and issues that arise during the project lifecycle.

Duties and Responsibilities: include the following. Other duties may be assigned.

• Develop Plans and Calculations within engineering projects.

• Draw blueprints and structural diagrams for correction and approval.

• Make necessary calculations and estimates.

• Manage Project Workflow.  Provide direct day-to-day support and oversight of project elements.

• Serve as liaisons between engineering and other departments.

• Develop project schedules and deliverable timelines under the supervision of more experienced engineers.

• Provide Engineering Support direct or indirect to other engineers/engineering teams. Gathering data, submitting documentation.

• Prepare Project Reports and presents them to engineers and other personnel. Compare project schedules and budgets to expectations and report on any potential delays or issues that arise during project.

• Coordinate and or Collaborate with other Team Members as needed.

• Able to successfully perform mathematical and physics calculations

• Project planning and drafting skills are essential

• Project management is a plus

• Problem-solving skills with ability to devise technical and creative solutions to a variety of issues that may arise to prevent delays and keep projects moving

• Team coordination with other team member is essential.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Proficiency with working knowledge of Microboard’s Shop Floor Tracking System (Aegis) software is preferred.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Knowledge of component identification is required.

• Individuals must pass the Component ID and IPC-A-610 Solder Inspection Trainings.

Education and/or Experience:

• Bachelor’s degree in engineering is required

Language Skills:

• Ability to read and speak English fluently.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms.

• The employee frequently is required to talk or hear.

• The employee is frequently required to stand and walk.

• The employee must frequently lift and/or move up to10 pounds and occasionally lift and/or move up to 25 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
 

Personal Protective Equipment (P.P.E):

Specific items of clothing and/or equipment may be required to perform certain functions and operations. Any of the following three serve as sufficient criteria in determining the need for P.P.E. compliance with:

• Microboard policy.

• Safety Data Sheet (SDS) stipulations.

• OSHA regulations generally.

Job Summary:

The Director of Manufacturing will oversee the Manufacturing Division of the company, ensuring effective and efficient use of facilities and staff.

Supervisory Responsibilities:

• Oversees and participates in the recruitment, hiring, and training of manufacturing employees.

• Oversees schedules and assignments for the division.

• Conducts performance evaluations that are timely and constructive. 

• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Oversees the manufacture of products, ensuring production, performance, and quality standards are consistently met.

• Reviews production reports to ensure safety, quality, financial, and delivery goals and standards are met.

• Ensures a healthy and safe working environment, and compliance with federal and state regulations, through collaboration with environmental, health, and safety staff.

• Assists chief operating officer with long-range operating goals, expansion efforts, and implementation of new and advanced technology.

• Identifies and shares training opportunities for staff to build and improve skills.

• Organizes departmental management structure and teams for optimal, efficient operations.

• Works with chief financial officer to develop operating budget.

• Delivers progress and production reports to executive team members as requested.

• Supervises equipment purchase, maintenance, and layout.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent organizational and managerial skills.

• Thorough understanding of the policies and practices used in the manufacturing division.

• Ability to set long-term goals and communicate them to others.

• Ability to motivate and organize multiple efforts to accomplish goals.

Education and Experience:

• Bachelor’s degree in a relevant field required; Master’s degree preferred.

• At least ten years of experience in industrial management required. 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times. 

• Must be able to quickly traverse manufacturing areas.

• Must be able to stand, bend, crawl, stretch, lay, and squat in order to maintain equipment.

Job Title: Supply Chain Analyst

Department: Supply Chain

Supervisor: Master Scheduler

FLSA Status: Non-exempt

Introduction:

Microboard Processing, Inc. (Microboard), located in Seymour, CT is a privately held, completely state-of-the-art Electronic Manufacturing Services (EMS) provider that has been in business for 40 years. We are relentless with our continuous improvement philosophy as well as our equipment, software and human capabilities, employing the brightest minds and the newest equipment (FUJI NXT III SMT, Automated climate-controlled inventory towers, 5D X-Rays, in-line SPI’s and AOI’s, on-site Nitrogen Generation, etc.). We are constantly pursuing global certifications to maintain Microboard at the leading edge of technology with a keen sensitivity to our environment (ISO 9001:2008, ISO 13485, AS9100D, ISO14001, CE, UL, ITAR.)

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Supply Chain Analyst Duties and Responsibilities:

• Prepare and maintain status reports needed by Supply Chain Management Team as directed and to determine work load and daily priorities.

• Enter Purchase Orders and changes into ERP system to support Buyers as required.

• Review and follow up with suppliers on quote efforts.  Perform Supplier Selection on quotes as required.

• Support quote data entry into ERP system as required.

• Learn existing Master Scheduling reports and assist in automation where possible.

• Perform necessary tasks to support all Master Scheduling requirements when required.

Accounting Duties & Responsibilities:

• Manage MRO Purchase Orders including consigned material cabinet.

• Take on special projects as needed/directed.
•  

• Microsoft Office Suite (Advanced level Excel required – VLOOKUP & Pivot tables).

• Infor LN ERP System experience a plus.

• Quote software experience a plus.

• MRP/ERP system experience a plus.

• Must be a strong team player, fast learner and able to multitask

Education and/or Experience:

• 1 or more years of Supply Chain or Data entry experience, or an equivalent combination of education and experience.

Language Skills:

• Ability to read and speak English fluently.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving simple variables in standardized (normal) situations. 
   

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 

• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.

• The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and vibration.

• The noise level in the work environment is usually loud.

 Personal Protective Equipment (P.P.E):  Specific items of clothing and/or equipment may be required to perform certain functions and operations. Any of the following three serve as sufficient criteria in determining the need for P.P.E. compliance with:

• Microboard policy.

• Safety Data Sheet (SDS) stipulations.

• OSHA regulations generally. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Level Distinction:

I. Operator can perform simple soldering tasks under moderate supervision using assembly instructions with high accuracy and moderate speed, including:

• Demonstrate ability to perform lap joints, butt joints, and through-hole joints.

• Demonstrate ability to attach solder cup and lug soldering for connector terminations.

• Demonstrate ability to perform wire tinning.

• Education: Minimal industry experience is required.

• IPC 610 Certification preferred.

• J-STD-001 Certification preferred.

II. Operator can perform complex soldering tasks with little to no supervision using assembly instructions with high accuracy and high speed, including:

• Basic knowledge of solder theory.

• Demonstrate ability to install and remove SMT or Through hole components.

• Demonstrate a high level of quality consciousness, adherence to industry standards.

• Education: 3-5 years of industry experience or equivalent.

• IPC J-STD-001 Certification required.

• IPC 610 Certification preferred.

• Solid understanding of basic solder theory.

• Demonstrate the ability to install, remove, and repair all electronic packages.

• Demonstrates the ability to use hot air rework equipment.

• Demonstrate the ability to perform circuit board repairs such as barrel, pad, corner, or etch repairs.

• Demonstrate an excellent understand of industry standards.

• Provide leadership within the company relative to soldering techniques and quality.

• Capable of training and supervising others.

• 5 years of industry experience or equivalent.

• IPC J-STD-001 Certification Required.

• IPC 610 Certification Required. 

Department: Surface Mount

Supervisor: Manufacturing Manager

FLSA Status: Non-Exempt

Introduction:

Microboard Processing, Inc. (Microboard), located in Seymour, CT is a privately held, completely state-of-the-art Electronic Manufacturing Services (EMS) provider that has been in business for 40 years. We are relentless with our continuous improvement philosophy as well as our equipment, software and human capabilities, employing the brightest minds and the newest equipment (FUJI NXT III SMT, Automated climate-controlled inventory towers, 5D X-Rays, in-line SPI’s and AOI’s, on-site Nitrogen Generation, etc.). We are constantly pursuing global certifications to maintain Microboard at the leading edge of technology with a keen sensitivity to our environment (ISO 9001:2008, ISO 13485, AS9100D, ISO14001, CE, UL, ITAR.)

Summary: Operate screen printer, paste inspection, pick and place, and reflow oven. Works in conjunction with group leader, setup person, and parts coordinator in the setup and running of jobs on machines as directed by the supervisor.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Communicates and listens effectively in a professional and courteous manner.

• Ability to solve minor problems and recognize bigger problems that require supervisor assistance.

• Good attention to detail and organizational skills.

• Works as a member of a team.

• Functions under time pressure.

• Gets along with co-workers.

• Accepts change in a positive manner.

• Contributes to a positive, healthy and safe work environment. Work in compliance with MPI, OSHA and SDS safety policies.

• Proficiency with and working knowledge of MPI MIS (Aegis) software is required.

• Component Identification training is required.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Level Distinction:

I. Operator can perform simple assembly tasks under moderate supervision using assembly instructions with high accuracy and moderate speed, including:

• Load/print/unload of screen printer and paste inspection machines.

• Load/operate/unload pick and place machine.

• Demonstrate a proficient knowledge of feeders.

• Load/unload reflow oven.

• 0-3 years of industry experience or equivalent is required

II. Operator can perform complex assembly tasks with little supervision using assembly instructions with high accuracy and high speed, including:

• Perform daily maintenance on the machines.

• Setup/tear down the screen printer, load stencil, monitor paste.

• Setup pick and place feeders, load programs into the machine, perform minor editing functions.

• Demonstrate a working knowledge of Fuji-tracks.

• Analyze and interpret management data from Fuji-tracks.

• Demonstrate working knowledge of screen printer, paste inspection, pick and place, and reflow oven.

• Recall proper oven profile.

• Manage inventory for projects which run in SMT.

• 1-5 years of industry experience or equivalent.

• IPC 610 Certification preferred.

• Hand placement of difficult parts.

• Capable of training and supervising others.

Education and/or Experience:

Language Skills:

• Ability to read and speak English fluently.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving simple variables in standardized (normal) situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.

• The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and vibration.

• The noise level in the work environment is usually loud.

Personal Protective Equipment (P.P.E): Specific items of clothing and/or equipment may be required to perform certain functions and operations. Any of the following three serve as sufficient criteria in determining the need for P.P.E. compliance with:

• Microboard policy.

• Safety Data Sheet (SDS) stipulations.

• OSHA regulations generally.

Introduction:

Microboard Processing, Inc. (Microboard), located in Seymour, CT is a privately held, completely state-of-the-art Electronic Manufacturing Services (EMS) provider that has been in business for 40 years. We are relentless with our continuous improvement philosophy as well as our equipment, software and human capabilities, employing the brightest minds and the newest equipment (FUJI NXT III SMT, Automated climate-controlled inventory towers, 5D X-Rays, in-line SPI’s and AOI’s, on-site Nitrogen Generation, Vision Measuring Centers, etc.). We are constantly pursuing global certifications to maintain Microboard at the leading edge of technology with a keen sensitivity to our environment (ISO 9001:2015, ISO 13485, AS9100D, ISO14001, CE, UL, ITAR.)

Summary:

Inspect a wide variety of electronic components, bare PC boards, mechanical components to customer documentation as well as industry standards. Receiving Inspector shall be able to work with MINIMAL or NO supervision.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Performs incoming/receiving inspections on bare PCBs (Printed Circuit Boards) per IPC-A-600.
• Performs incoming/receiving inspections on electrical and mechanical components.
• Examines quality of workmanship for conformity to customer documentation and industry standards.
• Verify the accuracy of documentation, such as Certificate of Conformity, FAI reports and Test data.
• Performs conformal coat inspection as assigned by the Group Leader.
• Follows established procedures for identifying and handling nonconforming materials.
• Assists engineering in developing quality inspection plans.
• Manage and publish inspection report.

Qualifications:

• Minimum 5 years Quality Assurance or Quality Control experience in electronics manufacturing.
• High School Diploma or GED
• Ability to read and speak English fluently.
• Have basic component ID knowledge. and soldering knowledge.
• Experience using MICRO-VU camera-based measuring system preferred. Experience programming MicroVu preferred.
• Be competent with using basic hand tools such as a micrometer and/or caliper.
• Must be comfortable reading customer documentation, and using digital manufacturing execution systems.
• Good attention to detail and organizational skills.
• Must be able to effectively work in team environment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Work independently with little or nosupervision.

Job Title:  Senior Engineering Manager

Department: Engineering

Supervisor: Executive Director- Engineering & Technology

FLSA Status: Exempt

Introduction:

Microboard Processing, Inc. (Microboard), located in Seymour, CT is a privately held, completely state-of-the-art Electronic Manufacturing Services (EMS) provider that has been in business for 40 years. We are relentless with our continuous improvement philosophy as well as our equipment, software and human capabilities, employing the brightest minds and the newest equipment (FUJI NXT III SMT, Automated climate-controlled inventory towers, 5D X-Rays, in-line SPI’s and AOI’s, on-site Nitrogen Generation, etc.). We are constantly pursuing global certifications to maintain Microboard at the leading edge of technology with a keen sensitivity to our environment (ISO 9001:2008, ISO 13485, AS9100D, ISO14001, CE, UL, ITAR.)

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Communicates and listens effectively in a professional and courteous manner.

• Must be organized and maintain professionalism at all times.

• Cooperates with supervisors, co-workers and works as a team.

• Organized, adaptable, professional and able to follow instructions.

• Proficient in Microsoft office Tools, ie, Word, Excel, PowerPoint and Outlook.

• Able to work directly with customer’s engineering group to improve designs and enhance processes.

• Manage the document control department to provide timely internal and external projects on time.

• Acquire basic working knowledge of company services to assist staff with various functions.

• Will need knowledge of all SMT equipment with experience programming printers, SPI, pick and place, reflow oven and AOI.

• Ability to interpret 2D x-ray images as well as 5DX x-ray images.  (programming is a plus).

• AutoCAD or Solid works experience/knowledge.

• Experience creating and debugging oven reflow profiles. Understanding the temperatures in both Fahrenheit & Celsius.

• Technical understanding of the functions of machinery both mechanically, electrically and software with the ability to troubleshoot.

• Selective and Wave solder experience which includes programming and technical support.

• Able to interpret assembly and fab drawings and the requirement within.

• Experience writing pre and post build DFM reports.

• Defect review/root cause analysis with resolution.

• Ability to work with other Engineers / and all floor Personnel.

• Experience with Stencil Design using Gerbers, CAD and any other design tools.

• Experience with Rework processes. Hot Air, BGA repair, Wash/PCA cleaning and routine solder iron rework.

• Knowledge of label creation programming and understanding of bar-codes.

• Class 1 3 IPC and J-STD training.

Technology Development

• Assists the Engineering & Technology Leader in researching industry trends, establishes technology roadmap to ensure Microboard maintains a competitive advantage in the markets we serve with leading edge equipment and capabilities

Expected outcomes:

• Ongoing assessment and reporting of internal capabilities vs market requirements in support of Microboard’s ability to reliably meet existing and future customer requirements

• Monitors and identifies impact and mitigations of disruptive technologies on the business

• Leadership team is consistently informed on latest EMS technology trends and market requirements in support of strategic planning process. Primary focus on equipment and technical staff investments

Sales & Customer Support

• Partners with Engineering & Technology Leader and the VP of Business Development in the sales prospecting process, provides technical support, engages with customer engineering staff, provides input regarding customer selection and portfolio management

• Key contributor to quoting process, provides technology fit, technical assessment and DFM inputs in support of comprehensive, accurate quotations

• Partners with program management to support existing customer requirements and new sales opportunities.  Considers internal capabilities vs. evolving customer design requirements

New Product Introduction

• Provides direct support of Documentation Control team

• Supports a robust structured NPI process and assists the Engineering & Technology Leader supports the dedicated NPI engineering team that results in a competitive advantage for Microboard. Deliverables include: 
  • DFM/DFT program to support a robust quotation process, ensure quality, reliability and cost management
  • Manufacturing process development in the pre-production phase
  • Quick turn production of new products
  • Robust component program
    • Regulatory requirements & Declarations (Conflict Minerals, RoHs, Reach)
    • Component obsolescence and product lifecycle management

Operations Support

• Assists the Engineering & Technology Leader with new equipment selection

• Supports Quality and Manufacturing Engineering teams with validation planning and execution as required

• Assists the Engineering & Technology Leader with providing technical support to Manufacturing Engineering (Process and Test organizations) as needed to resolve complex manufacturing issues

Qualifications and Skills

• Bachelor’s in Electrical Engineering or other engineering discipline or equivalent experience and education 

• 10 year’s experience in electronic manufacturing services and minimum 5 years working with new product introductions

• SMT Manufacturing or EMS experience required

• Extensive knowledge of all PCBA processes, high level assemblies and box build

• Client/Customer facing experience required.  Strong interpersonal and communication skills. Must be able to effectively communicate with customers and suppliers

• Lean/Six Sigma experience required, Black Belt certification preferred

• Ability to lead change and experience with leading change; transformation experience required

• Ability to lead and experience with managing with integrity, coaching, mentoring and developing staff

• Proficient with Microsoft Office tools – Word, Excel, PowerPoint, Visio and Project

• Experience with PCB design and CAD tools; Valor, Cadence, Cam 350, Autocad, Solidworks, etc.

• Ability to lead and manage projects

• Understanding of business finance required

• Experience in a regulated industry such as aerospace, defense or medical device

Education and/or Experience:

• Associates and/or B.A., B.S., Degree in Electrical Engineering or related technical field.

• Prior on-the-job experience of at least 5 plus years in same or similar industry.

• Demonstrated positive Customer Service demeanor.

• Superior written and oral communication skills.

• Strong technical background with the understanding of circuit card and box build assemblies. 

Language Skills:

• Ability to read and speak English fluently.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
   

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving simple variables in standardized (normal) situations. 
   

Work Environment: The work environment is a clean, quiet and well-lit work space. 

 Personal Protective Equipment (P.P.E):  Specific items of clothing and/or equipment may be required to perform certain functions and operations as required by Microboard or OSHA policy.   

FLSA Status: Exempt

Summary:

The Industrial Engineer works closely with Process Engineers and the Documentation staff. This individual will provide an engineering focus on all production documentation with particular focus on New Product Introductions

Duties and Responsibilities: include the following. Other duties may be assigned.

• Provide Visual Basic (VBA) updated to standard production forms such as:  Production Schedule 2.0, Tech Review Forms and BOM Comparisons.

• Responsible for updating the engineering priorities sheet based on schedule changes and tracking changes to priorities. 

• Provide the initial documentation and process for New Product Introductions.  This includes completing the NPI log and determining the build type, scheduling and leading the team for a pre-build review and after build reviews.

• Provide the initial estimate for new quotes including process and placement of components.  Provide a deeper dive focused on the BDO cost model as requested.

• Provide production support including supporting new products, recommending changes to process, supporting MCN’s as required.  Review defects and perform issue research on unexpected outcomes.

• Provide engineering support on BOM scrubs and component reviews.  Research component issues including backup/research on old part approvals. 

• Represent engineering on document control needs for PWI’s and VSM’s.

Qualifications:

• Able to successfully perform mathematical and physics calculations

• Project planning and drafting skills are essential

• Project management is a plus

• Problem-solving skills with ability to devise technical and creative solutions to a variety of issues that may arise to prevent delays and keep projects moving

• Team coordination with other team member is essential.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Proficiency with working knowledge of Microboard’s Shop Floor Tracking System (Aegis) software is preferred.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Knowledge of component identification is required.

• Individuals must pass the Component ID and IPC-A-610 Solder Inspection Trainings.

Education and/or Experience:

• Bachelor’s degree in engineering is required

Language Skills:

• Ability to read and speak English fluently.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms.

• The employee frequently is required to talk or hear.

• The employee is frequently required to stand and walk.

• The employee must frequently lift and/or move up to10 pounds and occasionally lift and/or move up to 25 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
 

Personal Protective Equipment (P.P.E):

Specific items of clothing and/or equipment may be required to perform certain functions and operations. Any of the following three serve as sufficient criteria in determining the need for P.P.E. compliance with:

• Microboard policy.

• Safety Data Sheet (SDS) stipulations.

• OSHA regulations generally.

Qualifications:

• Possess a Bachelor’s degree in Engineering or related disciplines, or equivalent work experience

• Minimum of three years’ experience as a certified Process and/or Quality Engineer in a company whose business is in electronics and/or electronic assembly

• CQE designation is mandatory for a Senior QE position although Microboard will consider CQE eligible candidates for QE positions

• Certification to and/or knowledge of IPC-A-600, IPC-A-610, IPC-A-620, and J-STD-001 are highly desired

• Certification as a QMS auditor for AS9100, ISO-9000, ISO-13485, GMP are desirable

• Experienced with the creation and performance of AS9102 FAI’s

• Capable of high-level data analysis

• Ability to generate and perform FMEA’s and PFMEA’s

• Working knowledge of Configuration Management standards such as ISO100007, SAE/EIA-649, and MIL-HDBK-614 September 19, 2019 Page 2 Microboard Proprietary

• Process knowledge in printed circuit assembly and/or printed circuit boards is highly desirable

• Ability to work independently

• Desire to grow into a leadership role, over time

• Availability for national and international travel, up to 10% of the time, may be required

Key Responsibilities

• This person would be for a 3+ month engagement project.

• Under general supervision, may develop, write, and edit material for quality manual documents including Quality Operating Procedures, Quality Work Instructions, Detailed Operator Work Instructions

• Under general supervision, may observe production, developmental and experimental activities to document operating procedure and detail.

• Under general supervision, may interview production and engineering personnel to become familiar with product technologies and production methods

• The documents we would be  Primarily Quality Manual Documents: Quality Operating Procedures, Quality Work Instructions, Detailed Operator Work Instructions.

• This person will be 100% revising existing documents to begin, then shift to 80% existing / 20% new after a couple months.

• This also includes control tasks to ensure that technical documentation is reviewed on time.

Responsibilities:

Create and maintain illustrated assembly and test instructions. Work directly with assemblers and engineers to determine document content.

Qualifications:

• Strong organizational and written communication skills.

• Experience with Area Work Instructions within Manufacturing

• Experience writing instructional or procedural documentation.

• Mechanical aptitude and hands-on experience working in a manufacturing environment.

• Proficient in all MS Office applications.

• AS degree in related field of study, BS Manufacturing Engineering preferred.

• Work hours to be performed on-site (minimal work-from-home).

Typical Duties:

• Work directly with assemblers and manufacturing engineers to determine document content.

• Obtain illustrations using digital camera, modeling software, and illustration software.

• Revise existing documents to conform to engineering and process changes.

• Check own and peer writer documents for accuracy and completeness.

• Work with proprietary enterprise data management system to publish or revise documents.

Department: IT

FLSA Status: Non-Exempt

Introduction:

Microboard Processing, Inc. (Microboard), located in Seymour, CT is a privately held, completely state-of-the-art Electronic Manufacturing Services (EMS) provider that has been in business for 40 years. We are relentless with our continuous improvement philosophy as well as our equipment, software and human capabilities, employing the brightest minds and the newest equipment (FUJI NXT III SMT, Automated climate-controlled inventory towers, 5D X-Rays, in-line SPI’s and AOI’s, on-site Nitrogen Generation, etc.). We are constantly pursuing global certifications to maintain Microboard at the leading edge of technology with a keen sensitivity to our environment (ISO 9001:2008, ISO 13485, AS9100D, ISO14001, CE, UL, ITAR.)

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Communicates and listens effectively in a professional and courteous manner.

• Cooperates with supervisors, co-workers and works as a team.

• Organized, adaptable, professional and able to follow instructions.

• Proficient in Microsoft office Tools, ie, Word, Excel, PowerPoint and Outlook.

• Acquire basic working knowledge of company services to assist staff with carious functions.

• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.

• Loads appropriate software packages such as operating systems, networking components and office applications.

• Use coding languages to extract data and create materials for end-user frequently asked questions and end user documentation.

• Gathering raw data from different sources to create and maintaining databases with relevant information and reviewing data reports to ensure accuracy

• Developing analytical tools and programs that meet the companies reporting needs

• Update and maintain a procedural manual for support service functions, equipment, and meeting functions.

• Assists in the customization and adaptation of existing programs to meet users’ requirements.

• Coordinates activities with network services and information systems groups.

• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.

• Refers major hardware problems to service personnel for correction.

• Connects user to networks and provides initial training in facilities and applications.

• Coordinates with vendors for needed technology-related services such as printer/copier maintenance
  Assists in research and procurement of computer accessories and supplies.

• Identifies, diagnoses, and resolves Level One problems for users, personal computer software and hardware, network, internet security and new computer technology in a fast-paced environment; communicates solutions to end-users.

• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.

• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, internet and local-area network access problems.

• Performs minor desktop hardware repair for PC equipment and peripherals that are not covered by third-party vendor maintenance agreements.

Qualifications:

• Experience in a manufacturing environment

• Experience with cloud migration.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Associates and or B.A., B.S., Degree in Computer Science or related field is a plus.

• Demonstrated positive Customer Service demeanor.

• Superior written and oral communication skills.

• Knowledge of Microsoft office is a plus.

Language Skills:

• Ability to read and speak English fluently.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving simple variables in standardized (normal) situations. 

SCOPE OF RESPONSIBILITY

• Duties are generally prioritized in conformance with written instructions, established schedules, and predetermined priorities, allowing employees to perform independently with intermittent close supervision.

• Problems not clearly defined by written directives or instructions are reviewed with supervisor to determine course of action.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 

• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.

• The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and vibration.

• The noise level in the work environment is usually loud.

 Personal Protective Equipment (P.P.E):  Specific items of clothing and/or equipment may be required to perform certain functions and operations. Any of the following three serve as sufficient criteria in determining the need for P.P.E. compliance with:

• Microboard policy.

• Safety Data Sheet (SDS) stipulations.

• OSHA regulations generally.